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Store Policies

At Lewis Lollies, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and please contact us with any questions before making a purchase. We thank you for your understanding and look forward to helping you give the perfect gift.

Shipping and Delivery

Shipping and Delivery

How We Get Our Boxes To You

We offer Australian-wide Standard Shipping for all our boxes at a flat rate shown at checkout. We also offer free delivery to local customers within 35km of Central Geelong, Victoria, including parts of the Surf Coast and Golden Plains shires.

Our Boxes are packaged and shipped during the third week of the month. Depending on location, they will take approximately 2-8 days to arrive at your door.

You will receive an email confirmation, including a tracking number, when your box has been shipped. 

Please ensure that all addresses provided are correct. If a box has been sent to the wrong address, the customer will incur costs for repackaging and delivery. If we have made an error when addressing the box, we will make arrangements for the box to be reshipped at no cost to you.

If you ask us to deliver to an address and the nominated recipient is not there, your order will be left in a safe place. If someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

Please contact us at sales@lewislollies.com.au if you have any questions.

Returns & Cancelations

What Happens If You Need To Return Your Box

Due to the nature of our product, we do not accept returns for change of mind. Please ensure that you choose carefully.

 

However, if your box arrives damaged or does not match the description provided, please send a photo of your package within 48 hours of delivery to sales@lewislollies.com.au, and we will be in touch for a replacement to be sent out as soon as possible.

 

If something is lost or missing, we will send you a replacement or a voucher for your next purchase.

How We Manage Cancelations

After placing an order with Lewis Lollies, you can cancel for a change of mind as detailed below:​

Subscriptions

If you have committed to a 3 or 6-month subscription, you can cancel your order anytime prior to the renewal date of your box. (the date of purchase). After this time, it will be fulfilled and shipped as usual. 

One-Off Boxes

If you have purchased one of our one-off boxes, you can cancel your order anytime before the month's cut-off date for orders. After this time, it will be fulfilled and shipped as usual.

Returns & Cancelations
Hard Jubes
Lewis Lollies Jubes
Lewis Lollies Lolly Pop
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